Partneroom FAQ

Partneroom is a comprehensive B2B marketplace platform that connects businesses with trusted suppliers and service providers. Our platform facilitates seamless procurement, negotiation, and transaction processes for businesses of all sizes across various industries.

Creating an account is simple. Click on the 'Sign Up' button in the top right corner of the homepage. Fill in your business details, verify your email address, and complete your company profile. Once approved, you can start exploring the marketplace.

Yes, Partneroom is available for businesses worldwide. We support multiple currencies, languages, and shipping options to facilitate international trade. Our platform connects businesses across borders to expand their market reach.

You can search for products or suppliers using our search bar or browse through categories. Apply filters to narrow down results based on location, price range, minimum order quantity, and more. You can also post RFQs (Request for Quotations) to receive offers from multiple suppliers.

We prioritize security for all transactions. Our platform offers secure payment processing, escrow services, and verification of suppliers. We also provide contract management tools to ensure all agreements are properly documented and legally binding.

Yes, our platform supports direct negotiation with suppliers. You can discuss pricing, terms, and conditions through our messaging system. For larger orders, you can also use our RFQ feature to receive competitive quotes from multiple suppliers.

After creating and verifying your supplier account, you can add products through your dashboard. Provide detailed information, high-quality images, pricing, and shipping options. Our team will review your listings before they go live to ensure they meet our quality standards.

Partneroom offers different membership tiers for suppliers with varying fee structures. Basic listing is free, while premium features like enhanced visibility, detailed analytics, and priority customer support require a subscription. Transaction fees vary based on your membership tier and transaction volume.

You'll receive notifications for relevant RFQs based on your product categories. Review the requirements carefully and submit your quotation through our platform. You can also message the buyer directly for clarification before submitting your offer.

You can track all your orders through your dashboard. Each order has a detailed status page showing the current stage of processing, shipping information, and estimated delivery dates. You'll also receive email notifications for important status updates.

Shipping options vary by supplier. Most suppliers offer multiple shipping methods including express, standard, and economy options. You can view available shipping methods and costs during the checkout process. For large orders, custom shipping arrangements can be negotiated directly with the supplier.

Return policies are set by individual suppliers and are displayed on their product pages. Partneroom encourages suppliers to offer fair return policies for defective or misrepresented items. In case of disputes, our platform provides mediation services to help reach a fair resolution.

You can update your company information through your account settings. Navigate to your profile, select 'Edit Profile,' and make the necessary changes. Some changes to verified information may require additional verification steps.

We offer multiple support channels including email, live chat, and phone support during business hours. You can also browse our knowledge base and community forums for immediate answers to common questions. Premium account holders receive priority support with dedicated account managers.

You can report issues through your dashboard by selecting the specific order or transaction and clicking 'Report Issue.' Provide detailed information about the problem, including any supporting documentation. Our support team will investigate and help resolve the situation.